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Terms & Conditions



Terms & Conditions:   All items are handmade and produced to a high standard. However A L’Etage 2 can not be held liable for any inconsistencies in finish, colour or design occasioned by the handmade nature of the work.  Any such ‘inconsistencies’ shall not be considered a fault.


Orders & Commissions:  Prices quoted are subject to revision for errors and omissions at any time. We reserve the right to change specifications without prior notice. All orders are subject to availability of materials. Requested completion dates of orders are commissions will be adhered to wherever possible. Liability in respect of any anomaly in the goods arising whether out of design or manufacture or otherwise must be notified within 7 days of the date of the invoice.


Deposits: Deposits for orders and commissions are usually 50% of the final price. All deposits taken are non-refundable in the event of cancellation or alteration of the order by the customer. Online payments for 'made to order' items must be made in full in advance and are non refundable.


Payment: Payment is due on presentation of the invoice, or in the case of commissions and orders payment is due on completion. All goods remain the property of A L’Etage 2 until paid in full. We reserve the right to charge interest on all overdue invoices at 5% above the base rate for the time being of Lloyds Bank Plc.


Exchanges & Refunds:  Purchases at shop or exhibitions:  Commissions and orders can not be exchanged. A L’Etage 2 does not give refunds unless work is faulty. Stock items bought at the shop may be exchanged within one month from date of purchase only if in perfect condition and unused. In the case of jewellery items will not be exchanged if they show signs of being worn. Items may be exchanged for another stock item or a credit note, valid for 12 months.  Any evidence that the item has been worn or is damaged in any way will result in the exchange being refused or a damage charge deducted from the exchange value at  A L’Etage 2’s discretion. Purchases via online shop: Items may be returned for a full refund (excluding delivery charge) only if returned within 7 days, in perfect condition, unused and in original packaging.  Items must be returned by Special Delivery in the envelope supplied but it is the customers responsibility to pay for the return postage in full.


Delivery: Any time or date of the despatch or delivery of goods whether specified in the quotation or otherwise given by A L’Etage 2 shall be taken as an estimate made by A L’Etage 2 in good faith but shall not be binding upon A L’Etage 2 either as a term of the contract or otherwise. Time for the delivery shall not be of the essence unless previously agreed by A L’Etage 2 in writing. In no circumstances shall A L’Etage 2 be liable for any loss or damage sustained by the Customer in consequence of failure to deliver in such time or by such date or in consequence of any other delay in delivery however caused. Postage and packing is charged at £10.00 for online orders to the United Kingdom. Items are sent by Royal Mail Special Delivery to the cardholders address and must be signed for. If the item is in stock it will be dispatched on the next working day (therefore you will receive the goods within 5 days of your order).  If an item is not in stock, you will be advised by email with an estimated delivery time.  This would usually be 4 to 6 weeks.  If this is not acceptable you have the right to cancel the order within 7 days of this notification, thereafter the order will be deemed as confirmed and these online orders can not be exchanged, changed or refunded.


Gemstones: Descriptions of gemstones given are to the best of our knowledge correct, are based on our opinion and as indicated by our reputable trade suppliers, but have not been subject to gemmological testing unless otherwise stated. Weights of the gemstones are given to nearest point (i.e. 0.01ct). Any inclusions colour banding or flaws within a gemstone are part of the natural character of the gemstone and shall not constitute a ‘fault’. Any diamond assessments are given according to our opinion and that of our trade supplier. Diamonds supplied are of colour G, clarity SI2 or better unless otherwise detailed in the description. All diamonds are guaranteed from CONFLICT FREE sources. Colour, cut and clarity certificates are not given for stones under 0.30ct in weight. GIA Certificated Diamonds on request.


Privacy Policy:  A L’Etage 2 is serious about your privacy. We strictly adhere to the requirements of Privacy Laws in the UK.  We only use your personal details for your order and our own mailing list, thereafter you will receive occasional mailings from us with information on special exhibitions and offers. If you do not wish to be on our mailing list please advise us by telephone or email. We do not sell or pass on any information with third parties, except where it is an essential requirement for credit/debit card validity.   If you have any queries regarding our privacy policy, please contact us at


Exhibitions & Fairs:  Sales at Exhibitions outside A L’Etage 2 shop premises but from Tine Bladbjerg direct shall also be liable to the above terms and conditions.


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